May 21, 2014

QU-BD, founded by Chelsea, David, Nathan & Courtney, has successfully raised over $400,000 from 1,400 backer for the Kickstarter campaign of their $199 One Up 3D printer in November 2013.

The Little Rock, Arkansas-based company has unveiled a few new versions of its 3D printer at the Bay Area Maker Faire in California last weekend, Gizmag reports. The 3D printer look pretty much the same as the One Up 3D printer, but in bright neon colors. A company rep told Gizmag reporter Eric Mack that "they are still working through getting printers to all the Kickstarter backers, but were also taking new orders and hope to be able to start delivering those orders next month."

The success of its Kickstarter campaign has kept QU-BD busy for fulfilling the orders of 1,400 backers that was 50 times larger than what they required $9,000 initial goal. Fulfilling a project that is not well prepared can be a disaster. Many of those backers have left bitter and disappointed comments on our earlier post. The most frequently heard complaint was lack of communication: no printer, and no emails.

A backer named chris said, "Ordered a printer, didn't get it. Didn't get any email or correspondence regarding where it went. If you use their unadvertised ticket system on the website, you can get Paula to eventually answer your question. Paula is an inept customer service person, though, so expect issue resolution to go slowly and to be left in the dark. Paula told me after I complained that the printers weren't being shipped because some of them broke in transit. Would have been nice to hear that prior to the estimated delivery window elapsed, right? Duh? I asked for a refund and she said "I'll forward this to our accounting department" and closed the ticket. o_O I guess it goes without saying that I haven't heard from them in over two weeks. Don't buy stuff from this company."

Fortunately there was also positive response. Someone called Doug wrote in May.18, "I got mine in my mail yesterday. Time to start assembling it. I don't know about their past business, but keep in mind, this was a kickstarter campaign. They didn't have a bunch in stock that they could start shipping as soon as the campaign ended. Kickstarter is NOT a store. Too many people seem to forget that. Yes, they needed more frequent communication and they were too optimistic on delivery times. Mistakes most companies make."

QU-BD says it is still working to fulfill orders placed through Kickstarter, so hopefully all backers can get their printer as early as possible. To know more about QU-BD One Up 3D printer, check out the video below or visit their new website

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rdb wrote at 7/12/2016 3:24:28 AM:

This printer is awful for someone who just wants to buy a 3d printer and have it work. Poor design, poor customer service, poor reliability. One of the most critical aspects for reliable printing is to have all our axis perfectly square, and they decide that kind of responsibility should be handled by a zip tie..... You will be required to go buy spare parts and look up a TON of mods in the community for nearly every single component. The time and money you'll spend on this thing to upgrade it from total failure to flakey kludge would have been soooo much nicer to buy a better printer from a better company. Save yourself the frustration. This 3d printer should be in an infomercial for its level of under-delivering.

bebareng wrote at 4/2/2015 4:06:46 PM:

just forget QU-BD, for the same money we can get much better printer from china. the quality also much better from QU-BD printers

kuma wrote at 2/15/2015 7:51:50 AM:

thanks..guys i was planning to buy qbud printer. iam out.

Francois wrote at 1/6/2015 2:53:06 AM:

Been waiting for my Kickstarter order for over 9 months now. When I submit ticket, I get a vague 2 line reply saying either "I will take care of it" (Chelsea) or "I will forward this to someone who will take care of it", and then the ticket get marked as resolved, but nothing was ever done. I've paid the printer in full like a year ago, the company has attended event and sold printer to customers instead of fulfilling its existing list of clients (like me). Still nothing. People have asked for refund and get the same silence treatment. DO NOT deal with this company. They have no customer support, and for the little they do, it's only damage control using lies.

Paul Purdy wrote at 10/26/2014 10:33:11 AM:

Yes you should request a refund. I paid $1,170.00 deposit on 3rd March 2013 and after much promising of a new printer was offered a refund on 31 December 2013. I have so far received neither a printer or my money. Here is some of the correspondence: We will be happy to refund the deposit you sent for the custom printer. I will submit your request and get the process started. Have a nice night. Paula Customer Service On 12/29/2013 6:43 PM, Paul Purdy wrote: > Was going to ask you to send me a photo of the printer you are testing but as I am sure there isn't one would like to have a refund. > > I hope you do find a way to manufacture the product you are selling as I am sure it will be worth ordering in the future if you can assure people you will be able to deliver. > > Paul Purdy > > On 19/11/2013 19:02, Paula - QU-BD wrote: >> We need a little more time to test your printer but if you would rather have a refund we will be happy to do that. >> Paula >> Customer Service It's now 26 November 2014 so this has been going on for well over a year. The printer I ordered was basically a Revolution XXL, I have ordered parts from QU-BD prior to ordering the printer and they were delivered as promised. I thought I was dealing with a reputable company: I was wrong!

Annoyed wrote at 7/30/2014 12:47:19 PM:

So, what's up with these people. They take forever to ship. I have been waiting for months (was supposed to ship next day according to the website when I ordered months ago). Is this company crooked, or just inept?

Alice wrote at 6/24/2014 4:25:02 AM:

I received most of my two up two days ago, was two months late and shipped a week after they told me it was shipped. It was missing the motors, rods and the threaded rod as well as one of the acrylic parts. I opened a ticket and their answer was the parts are in the box, as they weighed it in as 10.7 lbs... the box weighed 15 lbs with no motors/rods. I have gone back to them with this and awaiting their responce.

Fin wrote at 6/4/2014 5:22:30 PM:

I'm a kickstarter backer too, my printer should be with me shortly. I completely agree with bobthebuilder (I do not work for QUBD either - some people are extremely paranoid), some people who have bought this printer probably shouldn't have. With any 3D printer you need some technical knowledge and tools to help achieve great results. Check out 3DprintedLife on youtube, see what he has made with his 2-UP. Re Marcus: "They did not provide endstops" - They never stated they would supply endstops. You do not need endstops if you have technical knowledge of how to use a 3D printer, they are merely a convenience. I would say for the price, it is worth buying this 3D printer AS LONG as you have the knowledge of how 3D printers work or better still the desire to learn. Too many people were expecting a plug and play solution which is not the case.

tomas wrote at 5/30/2014 6:22:40 PM:

@bobthebuilder Do you work for QU-BD? Yes? I thought so. 1) There are almost no people on the official forums who are happy with their printer. The forums are called "fabric8r". Anyone can google it and check them out themselves. 2) No, it doesn't print well and I do have the ability like most of other people to "put it together", which I had to do quite a few times either because of poor instructions (created by a forum member, not by qu-bd) or lots of "upgrades" I had to do to get some decent prints (you can't get anything remotely decent with default design) or just because of missing stuff like endstops or shaft couplings. 3) Just a little "Behind on shipping"? For most people they are late 4 months or even more. They don't provide tracking numbers to kickstarter backers. They either completely ignore support tickets or reply with the same copy pasted message. They don't plan to do any refunds until they ship all the kickstarter rewards which still hasn't happened yet and most likely won't happen until a couple more months. STAY AWAY OF THIS COMPANY.

bobthebuilder wrote at 5/25/2014 9:04:58 PM:

You guys are being a bit sensationalistic. A bunch of people are getting great prints right out of the box. They have at least 600+ delivered. Yes they are behind on shipping but come on, what Kickstarter 3D printer has delivered on time. I would say 90%+ of the people that have gotten theirs are quite happy. Its the 10% that should have never bought a 3D printer in the first place that are whining that they don't have the mechanical ability to put it together properly. I got mine late but had no problems except for 1 missing M3 bolt. It prints beautifully...much better than the Printrbot it replaced.

Thomas wrote at 5/25/2014 1:47:12 AM:

Also Kickstarter backer here. Although it is a Kickstarter project the company is existing longer and, as they claim, ships to other printer manufacturers. But with sych long shipping times, no communication and a robot for support I find it hard to believe. I am still waiting for my printer which was promised to arrive in January....... Very very disappointed in them

Cayle photo wrote at 5/24/2014 5:21:23 PM:

I am a batch #4 backer. lots if complaints from others on the kickstarter page. however I am not one. Seems there are a lot of upset backers post bombing the forum. I will post a lot about the printer once I figure it out!

Roger wrote at 5/22/2014 7:45:08 PM:

I ordered a twoup for April delivery from the web site. I never received my printer and I can't seem to get a refund. I would stay away from this company.

Tomas wrote at 5/22/2014 4:49:25 PM:

Some other problems: * They did not provide endstops, because of which few times too many extruder hit the platform (and they did not provide any place to install them if you actually bought them separately); * They chose a cheaper version of the board for us which resulted in many issues - for me X endstop was triggering even there are no actual endstops (I had to disable it by editing firmware), another member had his fan shorted; * They did not provide shaft coupler (for connecting z motor to threaded rod) which also imho is very important ("just glue it" they said); * They provided a fan but no fan bracket ("print it yourself" was there response) * A lot of people who got heated bed reported power supply wires melting / catching on fire; * Nobody got spool holders they promised; * Some mdf parts are missing holes/cuts were they are supposed to be. Overall the parts are poorly machined. There were incorrectly designed parts that they claimed "were okay" and then sent a corrected version which turned out to still have other errors. * There are major design flaws - like pretty significant X gantry sag (the right side of the gantry is considerably lower than the left and the right side doesn't move consistently) and extruder's bearings can't spin freely because of the way the extruder is designed.

elfranz wrote at 5/22/2014 12:51:28 PM:

Marcus, you don't have to believe me. Just go and read by yourself. The vast majority of backers had problems with parts missing, broken pieces, which took weeks if not months to fix. No instructions, no building plans. No support but a forum, run by backers. No mails, no communications at all. The only instructions available were made by a backer, not QUBD. We were promised an HD video that never saw the light. Someone managed to get some decent prints after heavily modifying the device, but we are talking about a bunch of people in 1400 backers. So if you ask me, this is the typical product based on 3d printing hype: it's crap, but man it's a 3D printer!

Tune Øst-Jacobsen wrote at 5/22/2014 12:37:02 PM:

I backed them on KS, and have recieved my printer, and have made some small crude prints with it, within days of recieving it. I found it relatively easy to assemble, and for the price I wasn't expecting more. I will not say that it is flawless, and there has been some issues with it, but not anything that would make me discourage others from bying it. I think that it is a good printer at a great prize.

Tomas wrote at 5/22/2014 11:30:16 AM:

I am also one of their kickstarter backers who got his printer 4 months late and finally got a printer with loads of defects and was their support is also really really bad. DO NOT buy anything from QU-BD. They are just terrible at what they do. Buy a Printrbot Simple Kit instead if you want a decent cheap printer. PS: acrylic version of one up actually costs 299$ instead of 199$.

Marcus wrote at 5/22/2014 7:46:58 AM:

Any insight on why to stay away from them? I know kickstarters are not allways working out perfect, my printrbot took longer to ship, the parts where not of great quality as I got some of the resin parts at the time, but it all worked out in the end and the second printer is really good. So does the UP ship, does the recent printer worK?

Bogdan wrote at 5/22/2014 2:59:42 AM:

kickstarter is always risky... I was a Winter Holiday backer, expected to get it by Christmas 2013 but got it on 7th of January 2014. I had some minor issues, but for the price that I payed I was really happy. Sadly I had to leave the country so my printer is unused at this moment.

elFranZ wrote at 5/21/2014 8:53:22 PM:

Actually a backer of the Kickstarter campaign... STAY AWAY FROM THEM! You have just to go and read the comment page on KS, and after that decide if it's worth your money.

Ben wrote at 5/21/2014 7:46:50 PM:

I've bought this company extruder a year ago - never managed to print with it..

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